Support Policy
Support Policy
Last updated: [17-09-2026]
1. What's Included
Every software purchase includes 15 days of free email support, starting from the date of purchase. We help with:
- Installation and setup
- Licence activation
- Bugs or errors in the software
- Questions about how to use the features
2. How to Get Support
Email info@myanimethoughts.com with:
- Your order ID
- A clear description of the problem
- Screenshots, if possible
We reply within 48 working hours. Support hours: Monday to Saturday, [10:00 AM – 6:00 PM] IST.
3. After 15 Days
Free support ends 15 days after purchase. You can continue to use the software under its licence. [Extended support is available for ₹[amount].] (Delete this line if you don't offer it.)
4. Not Covered
- Custom features or modifications
- Problems caused by third-party software, plugins or hosting
- Problems caused by changes you made to the software
Last Updated: September 17, 2026